This document describes the policy of Junction Bulgaria in connection with receiving and processing information about users.
What is GDPR?
The General data protection regulation (GDPR) is adopted in 2016, but enters into force on the 25th of May 2018. The regulation aims to equalize and update the existing regulations for data protection in the whole European Union and the goal is to change the way, in which organisations operate with them. After the 25th of May 2018 all the citizens of the EU will have full control over the data they provide to different organisations. GDPR protects the right for data privacy of every person, who is in the EU, regardless of whether the information is processed in the EU or outside of it.
What personal data do we collect and how do we process it?
Junction Bulgaria is a company for consultancy services and an administrator of personal data, regarding provided by you and processed by us data. Junction Bulgaria collects and processes data of:
Personal data of the respondents is collected only if it is necessary and required by the Service Assigner. They are protected and the access to them is restricted only to the experts, who are engaged with collecting information based on the need to know. Most often this data is about name, last name, phone number, email address, organisation. They are processed only for the goals of the respective study and are stored by Junction Bulgaria for 3 years, only with the respondents’ consent. They have the right to require from Junction Bulgaria access to their personal data, as well as correction of incorrect personal data. The respondents can object towards processing their personal data in the cases of unlawful usage and have the right to make complaints to the auditing entity and relevant court. They have the right to request deletion (to be ‘forgotten’) of their personal data after the expiry of the period of storing it.
Employees and experts
The access to the personal data of employees and experts is strictly limited to the respective personnel that is in charge of human resources management.
Why do we collect and process personal data?
We obtain personal data, when we conduct social studies and consultancy services. Junction Bulgaria collects, uses and processes the information, indicated above, for the following goals, provided in the this policy:
- regarding goals, related to implementation of consultant services for project, program and policy evaluation and trainings
- regarding goals, connected with sociological and marketing research
- regarding certain goals, for which respondents and clients give their explicit consent.
For how much time do we keep the personal data?
Junction Bulgaria processes personal data in accordance with the applicable legislation. When storing the data, we apply the general principle for storing minimal amount of data and for a period, which is not longer than the necessary for providing services. We make sure data is stored securely and follow the requirements of the law.
Rights of the data subject, way of exercising them and protection
Every individual has the following rights, regarding their personal data, processed by Junction Bulgaria:
- right to be informed
- right to have access to their personal data
- right to make corrections
- right to delete data
- right to limit processing
- right to make data transferable
- right to object against personal data processing
Junction Bulgaria does not make decisions, based only on automated processing, including profiling subjects of data.
The right of subjects of data to be informed is established through the provided here short, understandable and easily accessible information, regarding processing. In your capacity as data subject, you can gain additional information, connected with personal data processing, which is due according to the legislation in force. In order to receive it, you need to submit an application at the email address of Junction Bulgaria firstname.lastname@example.org.
The rights of subjects of data are interpreted in the sense, embedded in the provisions of Chapter Three from the (Regulation (EU) 2016/679). In the case of a complaint, regarding exercising specified rights, the data subject has the right to ask for a review of his/her case and if there is a refusal to review, they can submit a complaint to the supervising entity, the Commission for Personal Data Protection.
If you provide your email address to Junction Bulgaria, we will use it only when necessary for making studies. Everyone, who does not want to receive emails or surveys, can declare this desire and be deleted from the list.
Junction Bulgaria does not provide email addresses of their users to third parties, nor does it use them for marketing purposes. In case of unsubscription, Junction Bulgaria deletes the email address from their email list forever.
Junction Bulgaria processes your personal data only in accordance with the purposes and periods indicated above.
What measures for protection of your personal data do we apply?
We provide maximum security to all the people, who provide their data. Junction Bulgaria does not disseminate personal data without the explicit consent of the subject. After the expiration of the deadline for personal data processing, it will be deleted permanently and will not be used in the future, unless there is explicit consent.
In the case of any questions, regarding Policy of confidentiality, you can contacts us electronically at the email address: email@example.com.
Declaration about the quality policy
Junction’s team strictly follows the professional research standards and ethical aspects of the Code on Market and Social Research of the European Society for Opinion and Marketing Research /ESOMAR/, according to which the respondents have the right to remain anonymous.
We believe that the data collection process must be meaningful, not harmful to the respondent and potentially beneficial for him/her through the results and/or material gifts.
Quality assurance is monitored at each phase of the research and evaluation process by implementing the following activities:
During the data collection phase appropriate actions are taken so that the surveys would reach the necessary quality:
In order to ensure the quality of the data collection, information on the background/country context is collected.
A letter of invitation is created, which clearly explains the goal of the exercise and motivates people to participate, explaining the value of their contribution.
Before the start of the IDIs and FGDs written consent is provided to the participants to inform them about the Study Purpose, Material Benefits, Types of Questions, Skipping Questions or Ending Participation, Confidentiality and Contact Details
The quality of interviews and focus groups is assured by a proper preparation of the moderator so that he/she not only understands the content, but is also able to moderate a group process/discussion; follows guidelines, but is also flexible enough to react to the emotions of the participants and the different direction the discussion or interview could take.
Respondents have sufficient time to fill out the questionnaires and are appropriately reminded to do so.
Quality assurance in the reporting phase is achieved by triangulating the information collected via different instruments and sources. At each key question of the report, we are looking at the different points of view of the participants and orientate towards answering it in the most clear and detailed way. The report is purposeful, objective, appropriate, clear and following the main goals.
Respecting Children in Research
When conducting research with children, we work according to the following principles:
- We always respect children’s views and feelings.
- We obtain informed consent from children, their parents or carers, and community members.
- We are sensitive to local concerns about children (for example parental fears of child abduction)
- We explain the process of collection and sharing the information and how the data (including photos and videos) might be used.
- We ask children for permission to audio record and explain why. (If they ask, we let them hear themselves for a short while.) We ask children for permission to take photos or video and for permission to photograph their drawings or other material they produce. We leave their drawings with them to keep.
- We explain anonymity and confidentiality.
- We take particular care not to raise expectations about the impact of the research. We learn from the children, but we cannot promise to improve their lives.
- When we are doing group activities, and other adults are present, we politely suggest they leave (if appropriate). For individual interviews, we explain that if a child wants another person to be there, such as a sibling, friend or parent/care taker, this is OK, but we emphasise that we are interested in the child’s answers.
- We explain to children/caregivers that they may opt out at any time – i.e., they may ask for all the information they have given/data to be removed from the project/records and destroyed at any point.
- We emphasise that we are interested in children’s descriptions in their own words and that there are no right or wrong answers.
- We are respectful that a child may be reluctant to speak about a sensitive topic. This is especially important in a group so they don’t feel embarrassed in front of other children.
- We are sensitive to children’s body language and tone of voice. We do not put words into their mouths, though we may need to probe, in which case we avoid leading questions.
- We always strive to be punctual, organised and listen to our respondents.
- We keep a flexible timetable and we are prepared to have a break between activities, especially when children appear to be unmotivated or struggling to focus on certain tasks.